Ice Casino Privacy Policy

This Privacy Policy explains how Ice Casino collects, uses, stores, and protects information when you visit or use our online casino services in Canada. It applies to information provided through the website, account registration, gaming activity, customer support, promotions, and related interactions.

Ice Casino is committed to handling personal information responsibly and transparently. By using the website, you acknowledge that your information may be processed as described below. Services are intended for individuals aged 18 or older, and we may take reasonable steps to verify age and identity where appropriate.

Information We Collect

Ice Casino may collect information that you provide directly, information generated through your use of the website, and information received from approved third parties. The type of information collected depends on how you interact with our services.

• Account information, including your name, date of birth, address, telephone number, email address, username, and login details.
• Verification information, such as identity documents, proof of address, or other information needed to confirm account ownership, age, or eligibility.
• Financial information connected with deposits, withdrawals, bonuses, or refunds. Payment details may be handled by external payment providers rather than stored directly by Ice Casino.
• Gaming and transaction information, including wagers, games played, account balances, promotional activity, and payment history.
• Communications, including messages sent to customer support, feedback, complaints, survey responses, and records of interactions with our team.
• Technical information, such as IP address, browser type, device details, operating system, approximate location, language settings, access times, and website activity.
• Marketing preferences and information about how you respond to communications, where consent or another appropriate basis permits such processing.

You should provide information that is accurate, current, and complete. If you submit information about another person, you should have permission to do so and ensure that the person understands how their information may be used.

How We Use Information

Ice Casino uses personal information for clear operational, security, and customer service purposes. Depending on the circumstances, information may be used to:

• Create, maintain, and administer your casino account.
• Process deposits, withdrawals, payments, bonuses, and other account transactions.
• Verify identity, age, account ownership, and eligibility to use particular services.
• Operate games, maintain accurate records, and provide account-related features.
• Detect, investigate, and prevent fraud, collusion, abuse, money laundering, security incidents, and other prohibited activity.
• Respond to questions, resolve disputes, manage complaints, and provide technical assistance.
• Personalize website content, improve functionality, analyze performance, and develop new features.
• Send service messages, security notices, transaction confirmations, and other essential communications.
• Send promotional material where permitted and where you have provided the necessary preference or consent. You may be able to opt out of marketing communications while continuing to receive important service messages.
• Meet applicable business, accounting, dispute management, and record-keeping responsibilities.

Ice Casino may also use aggregated or de-identified information for analytics, reporting, and service improvement. Information in this form is designed not to identify an individual directly.

Cookies and Similar Technologies

Ice Casino may use cookies, pixels, local storage, software development tools, and similar technologies to operate and improve the website. These technologies can remember preferences, maintain sessions, support security controls, and help us understand how visitors use the service.

Some technologies are necessary for account access, authentication, payments, fraud prevention, and core website functions. Others may support analytics, personalization, or marketing. Where required, non-essential technologies will be managed according to the choices available in the website interface or your browser.

You can adjust cookie settings through your browser or device. Restricting certain cookies may affect account access, game functionality, payment processing, or other features. Information collected through these technologies may be combined with account or technical information for the purposes described in this Policy.

Data Sharing

Ice Casino does not treat personal information as a commodity for unrestricted sale. We may share information with selected recipients when needed to operate the service, protect users, manage risks, or comply with applicable obligations.

• Payment processors, banks, e-wallet providers, and financial service partners involved in transactions.
• Identity verification, fraud prevention, risk management, and customer screening providers.
• Technology, hosting, cybersecurity, analytics, communications, and customer support providers.
• Professional advisers, auditors, insurers, and service providers assisting with business operations.
• Corporate entities involved in a merger, acquisition, restructuring, financing, or transfer of relevant business assets.
• Government bodies, courts, law enforcement agencies, or other authorized parties where disclosure is reasonably required.

Service providers may access information only to perform assigned services and are expected to apply appropriate confidentiality and security measures. We may also share information where necessary to enforce our terms, protect the rights and safety of Ice Casino, users, payment partners, or the public.

Data Security

Ice Casino uses administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. Measures may include access controls, account security procedures, encryption or secure transmission methods, monitoring, staff training, and supplier oversight.

No website, network, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your password and authentication details confidential, using a secure device, and notifying Ice Casino promptly if you suspect unauthorized account activity. We may restrict or suspend access when necessary to protect an account or the wider platform.

Data Retention

Ice Casino keeps personal information only for as long as it is reasonably needed for the purposes described in this Policy. The retention period may depend on the type of information, the nature of the relationship, security and dispute requirements, accounting records, operational needs, and any applicable legal or regulatory expectations.

When information is no longer required, it may be securely deleted, anonymized, or isolated from ordinary use. Some information may remain in restricted backups for a limited period before being overwritten or securely removed.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to your personal information. These may include the ability to:

• Ask whether Ice Casino holds personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or limitation of processing in appropriate circumstances.
• Withdraw consent where processing relies on consent, without affecting earlier processing.
• Object to certain processing, including some direct marketing activities.
• Request a copy of information in a usable format where data portability applies.
• Raise a concern about how your information has been handled.

These rights may be subject to verification, exceptions, and reasonable limitations. For example, Ice Casino may need to retain certain information for security, fraud prevention, dispute resolution, or record-keeping purposes. We may request additional details to confirm your identity before responding.

Third-Party Services

The website may contain links, integrations, payment options, or tools operated by third parties. These parties may collect information under their own privacy notices and terms. Ice Casino does not control the privacy practices of independent websites or providers, and you should review their policies before submitting information.

Third-party services may include payment processing, identity verification, analytics, communications, customer support, and social or promotional features. Their availability may vary by location and may be subject to separate account requirements. Ice Casino remains responsible for managing its own use of information received from these providers.

International Transfers

Some Ice Casino suppliers, technology systems, or business partners may process information outside Canada. When information is transferred across borders, the receiving location may have privacy rules that differ from those in your province or country of residence.

We seek to use reasonable safeguards for international processing, including contractual, technical, organizational, or other measures appropriate to the circumstances. By using the service, you understand that information may be accessed or processed in locations where Ice Casino or its providers operate, subject to applicable protections.

Policy Updates

Ice Casino may revise this Privacy Policy when our services, technology, suppliers, or privacy practices change. The updated version will be made available through the website, with the effective date adjusted where appropriate.

Material changes may be communicated through the website, by email, or through another suitable method. Your continued use of the service after an update takes effect indicates that you have reviewed the revised Policy, subject to any rights or notices required by applicable rules.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy right, or need help understanding how your information is handled, please contact the Ice Casino customer support team at customer support. Please do not include unnecessary sensitive information in your first message.

When making a privacy request, provide enough information for us to understand your request and verify that you are the relevant account holder. Ice Casino will review and respond within a reasonable period, taking into account the nature and complexity of the request.

Last updated: 9 September 2026